All programs have a manual of policies and procedures as well as the state assessment policy and guidelines for the policy. We have three contact people who provide technical assistance by telephone, email, and in person. We provide CASAS trainers who train people how to use the assessment. We brought in experts to train and provide technical assistance in TABE, kBEST, and BEST Plus.

The ETL system (Extract, Transfer and Load) checks for all report errors when information is submitted. State staff also looks over reports for possible inconsistencies. If there are errors, we help local programs correct them.